business-ese closed (defensive) body position build goodwill⏎
channel branching question complex sentene⏎
conclusion branching question active listening⏎
common ground buying time with limited agreement complete⏎
bias-free language chartjunk complaint letter⏎
communication theory common ground buying time with limited agreement⏎
blind copies checking for inferences business-ese⏎
bridge blind copies citation⏎
choice (selection) boilerplate channel overload⏎
closed (defensive) body position channel overload branching question⏎